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CURRENT VACANCIES

Hires and Events Manager

The Hires & Events Manager is responsible for maximising income from venue hires and ensuring the successful delivery of events at Chelsea Theatre. The role combines commercial focus, operational delivery and team leadership to ensure a high-quality experience for all visitors, clients and partners.

Working closely with the Head of Visitor Experience & Events, you will oversee the full hire journey from enquiry to delivery, manage event scheduling, and ensure that all events are delivered to a high standard. You will also play a key role in supporting and coordinating front-of-house staffing for events and ensuring excellent customer service across all activity.

For more information and how to apply, please download the job pack.

Applications close at 9am on 22 April

 

Ongoing Vacancies

Front of House Staff

Chelsea Theatre is looking for Front of House Staff to support its operation, from Reception to bar to ushering duties. This is a diverse role where everyday will bring different challenges.

Responsibilities will include

Reception and Room Hire

  • Locking and unlocking the building and managing the alarm
  • Welcoming visitors to the building and answering enquiries.
  • Answering telephone enquiries and taking messages.
  • Monitoring processing the admin@chelseatheatre.chaptr.studio email account.
  • Taking booking enquiries to the point they are ready to be referred to senior management for processing.
  • Other administrative duties as required.
  • Checking all equipment (tables, chairs etc.) are clean and in safe working order.
  • Preparing rooms for hire by checking cleanliness and setting up with required equipment.
  • Replacing all equipment after the hire, checking room has been left in good order by hires.
  • Working with the Tech Team to provide more complex tech equipment
  • Maintaining public and private spaces in good order and ensuring cleanliness between visits, including regular WC checks.
  • Ensuring all health and safety, fire and safeguarding protocols are enforced.
  • Acting as fire officer in various parts of the building as required.
  • Checking tickets for events and selling on the door tickets.
  • Other duties as directed.

 

Ushering

  • Politely directing and escorting patrons to their seats.
  • Providing patrons with programs and other relevant materials.
  • Checking assigned section of venue for cleanliness.
  • Visually sweep the venue to check for potential safety issues and lost and found items.
  • Be aware of and enforce appropriate house rules.
  • Remain at assigned post throughout the event unless taking an assigned break
  • Must be aware of, and follow, the proper procedures for assisting patrons with disabilities.
  • Attend pre-event Usher meeting and other training required by management.
  • Demonstrate an in-depth knowledge of all venues within The Chelsea Theatre and a good understanding of evacuation procedures form all points within each venue.
  • Other duties as directed.

 

Bar

Once staff have received Alcohol Training, they will also cover bar shifts.

  • Preparing the bar service.
  • Serving customers including taking orders, taking orders for interval drinks.
  • Using the till and other systems to ensure the correct recording of sales and stock.
  • Providing information to customers on the menu and other aspects of the theatre.
  • Providing a consistent level of service to a wide range of customers.
  • Working with all other theatre staff to ensure customers receive quality service throughout their visit
  • Working special event evenings
  • Adhering to the Company’s Health and Safety policy
  • Maintaining clean working areas
  • Restocking, clearing, and cleaning all areas of the bar
  • Cashing up and safely storing takings.
  • Maintaining stock levels and stock takes.
  • Safe checks
  • Being a key holder.

This position is based at the Chelsea Theatre, 7 Worlds End Place, London SW10 0DR

 

The Person specification

 

It is essential that any applicant has the following skills and experience:

  • Previous customer service experience
  • Previous experience of cash handling
  • Proven ability to provide a high level of customer service and efficiency during periods of intensity
  • Proven ability to work and manage within a small team
  • Proven ability to work with a wide variety of customers
  • Experience of and confidence in working with food (serving or preparation)
  • Good spoken English
  • A friendly, hardworking, and flexible approach to customer service and all aspects of bar work
  • Availability to work evenings and weekends
  • High standards of hygiene and the ability to maintain a clean and organised working area

 

It is desirable but not essential that any applicant has the following:

  • An interest in working in an arts environment
  • Previous bar or restaurant experience
  • Food Hygiene Certificate
  • Personal licence

Summary of conditions of employment

The successful applicant will:

  • Report to the senior management team.
  • Is paid an hourly rate (The London Living Wage).
  • Holiday is accrued at a percentage rate 12.07% per hour.
  • The post is a zero hour contract
  • Uniform: Smart/casual black clothes and dark shoes (non-slip, no open toed shoes none ) to be provided by the employee.
  • Other benefits – theatre ticket subsidy scheme, staff discount in the Cafe and the Bar.

To apply:

Please send a short covering letter, two references, your CV and a completed Equal Opportunities Form to: admin@chelseatheatre.chaptr.studio

Subject: FOH application

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